Information in compliance with personal data protection regulations
In Europe and Spain there are data protection rules designed to protect your personal information, which is mandatory for our organization.
Therefore, it is very important for us that you understand exactly what we are going to do with the personal data we ask for.
This way, we will be transparent and give you control of your data, with a simple language and clear options that will allow you to decide what to do with your personal information.
Please do not hesitate to ask us if you have any questions after reading this information.
Thank you for your cooperation
Who are we?
We are at your disposal, do not hesitate to contact us
What will we use your data for?
In general, your personal data will be used to contact you and provide you with our services.
Why do we need to use your data?
Your personal data is necessary for us to be able to interact with you and provide you with our services. In this regard, we will provide you with a number of boxes that will allow you to decide clearly and simply on the use of your personal information.
Who will know the information we ask for?
In general, only duly authorized personnel of our organization may have knowledge of the information we request. Likewise, those entities that need to have access to your personal information so that we can provide our services may have knowledge of your personal information. For example, our bank will know your details if payment for our services is made by credit card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal data when complying with any law will be aware of your information. To give an example, the Tax Act obliges the Tax Office to provide certain information on economic transactions exceeding a certain amount. In the event that, apart from the above mentioned assumptions, we need to disclose your personal information to other entities, we will ask your permission in advance through clear options that will allow you to decide in this regard.
How are we going to protect your data?
We will protect your data with effective security measures according to the risks involved in using your information. To this end, our organization has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data is safe at all times.
Will we send your data to other countries?
There are countries in the world that are secure for your data and others that are not so secure. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of data protection.
in order to provide the service, it is essential to send your data to a country that is not as secure as Spain, we will always ask your permission in advance and implement effective security measures that reduce the risks of sending your personal information to another country.
How long will we keep your data?
We will retain your data during our relationship and as long as we are bound by the laws. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.
What are your data protection rights?
You can contact us at any time to find out what information we have about you, rectify it if it is incorrect and delete it after our relationship ends, if legally possible. You also have the right to request the transfer of your information to another entity. This right is called the "portability gap" and can be useful in certain situations. To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, in order to identify you.
In the offices of our organization we have specific forms to request such rights and we offer our assistance for their completion.
To find out more about your data protection rights, please visit the website of the Spanish Data Protection Agency (www.agpd.es).
Can you withdraw your consent if you change your mind at a later time?
You may withdraw your consent if you change your mind about the use of your data at any time.
For example, if you were interested in receiving advertising for our products or services, but no longer wish to receive more advertising, You can make it known to us through the form of opposition to the treatment available in the offices of our organization.
If you feel that your rights have been disregarded, where can you make a complaint?
If you understand that your rights have been disregarded by our organization, you can lodge a complaint with the Spanish Data Protection Agency, through one of the following means:
Making a complaint to the Spanish Data Protection Agency does not entail any cost and the assistance of a lawyer or solicitor is not necessary.
Will we be profiling you?
Our policy is not to create profiles about the users of our services.
However, there may be situations where, for the purposes of providing the service, commercial or otherwise, we need to produce information profiles about you. An example might be the use of your purchase history or services to offer you products or services tailored to your tastes or needs.
in this case, we will apply effective security measures that protect your information at all times from unauthorized persons who intend to use it for their own benefit.
Will we use your data for other purposes?
Our policy is not to use your data for purposes other than those we have explained. If, however, we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide about it.